Your adventure, supported.
Help, account information, and clear answers from OneManStudio.
Let’s get you back to the puzzles.
Questions about your game, a purchase, or your data? Contact OneManStudio, the developer of Dropventure.
Help us find your game
In the game, open Menu → Account → Copy Player ID. Include that ID, your device platform, and the app version from Settings when describing an issue.
Tell us what happened and what you expected. Screenshots can help; check that they do not reveal private information.
Never send passwords, card details, purchase tokens, or authentication secrets.
Purchases & restoration
Use Menu → Shop → Restore purchases to ask the store to restore eligible permanent upgrades. Use the Apple or Google account that made the purchase and an internet connection.
Consumed crystals and perks are not restored by the store’s restore button. If a paid item is missing, contact us with the Player ID and store order reference, without payment credentials.
Refunds are handled through Apple or Google Play, subject to their rules and your legal rights.
Ads & upgrades
Remove Ads turns off banners and interstitial ads. Optional rewarded videos remain available.
Unlimited Adventure also removes rewarded ads, provides unlimited lives, and includes selectable reward multipliers. Perks still use their normal inventory costs. Its friends mode is an in-game play option; it is not online multiplayer.
Where available, Settings → Privacy choices lets you revisit advertising consent.
Progress & connection
The game uses a Player ID and synchronizes its wallet with our server. Some progress and settings are also stored on your device.
Account transfer and cross-platform recovery are not currently available. An iPhone and an Android phone can have different Player IDs. Please contact support before reinstalling or clearing game data if you need help preserving access.
For connection issues, check your network and device date and time, then reopen the game.
Privacy and deletion requests
Use our secure deletion page or, in a game build that includes deletion controls, open Menu → Account → Delete account. Automatically created guest accounts can also be deleted. The website requires a one-time code shown only in your authenticated game; knowing a Player ID alone does not authorize deletion.
If you no longer have access to the game, or use an older build without these controls, contact onemanstudio.co.il@gmail.com. You do not need to reinstall to make a support request. Include your Player ID if you have it; we will explain other available ownership-verification steps and expected timing. Do not send passwords or purchase tokens.
Deleting an account removes or anonymizes its associated game data, subject to limited legal, transaction, fraud-prevention and security records. Restricted backups can retain copies until replaced or deleted; our deletion journal must be reapplied before a restored backup returns to service. See the Privacy Policy.
Deletion permanently removes progress, virtual items, and access to purchases tied to that Player ID. It does not itself obtain a store refund. For access, correction, or other privacy requests, email the address above.